Empowering Zimbabwe’s Youth, One Opportunity at a Time
EmpowerBank is a youth-centric microfinance institution dedicated to driving economic empowerment and financial inclusion through modern banking technologies.
An economically empowered youth by 2030
Know Your Customer
Identifying and understanding the client when opening an account and periodically over time ensures our services always meet customer needs and preferences.
Our Values
Integrity
We will adhere to high ethical standards, employing fairness, probity, and mutual respect in everything we do.
Innovation
We will evolve with new technologies in order to bring new solutions.
Inclusion
We will actively promote financial inclusion for all Zimbabweans through affordable financial services.
Empowerment
We will support business initiatives by young entrepreneurs and other Zimbabweans.
Execution
We will ensure that all strategies are implemented in line with stakeholder expectations.
Timely and Efficient Service
We will ensure customers know the duration and steps involved in executing any service request.
Our Services
- Business Loans
- Savings Accounts
- Financial Literacy Training
- Trade Finance
- International Banking
Service Delivery Timeline
- Account Opening — 5 minutes
- Debit Card Issuing — 5 minutes
- Loan Processing — 7 working days (branch approval steps)
- Walk-in Clients (first interaction) — 5 minutes
- Social Media Responses — 24 hours
- Telephone Response — max 3 rings
- Minor Query Resolution — 30 minutes
- Complex Query Resolution — 48 hours after escalation
Empowering Zimbabwe’s Youth, One Opportunity at a Time
We Are Always Focused On
The Growth Of the youth
Inclusion
We actively seek to promote the inclusion of all Zimbabweans, regardless of where they are, into the mainstream economy through the provision of affordable and accessible loans and other financial services.
Empowerment
We actively participate in value chain identification, nurturing and supporting business initiatives by young entrepreneurs and other Zimbabweans
Execution
